PAYMENT METHODS

For your convenience, when completing your purchase on fmsell.com chose one of the following payment methods:

  1. a) Deposit in a bank account that will be notified to you with the confirmation of the order.

Do not forget that for your order to be executed, you must first deposit the total amount in our bank account and write the order number and your name on the etiology of the deposit.

If the amount is not deposited within 48 hours from the time of the order, the order will be canceled.

It is also important that you email us at info@fmsell.com, the deposit’s receipt.

Otherwise your order will remain pending.

  1. b) Payment by Credit or Debit Card through our eshop upon completion of the order through VIVA WALLET.

Pricing & taxation issues

Our prices include all legal Taxes. In case you are a taxable or non-taxable legal entity and are subject to a special tax regime, the following applies:

If you are headquartered in Greece and you belong to a region or belong to a category of companies with a special tax regime, then you must contact the Customer Service Department at info@fmsell.com, if this is the first time you place an order. The status of the subject must be proved by the certificate of submission of a job statement which you must present along with any other document deemed necessary and requested.
Attention: This paragraph does not apply to Individuals.

Changes to already registered orders

In case you want a change in your already registered order, you should contact … via email at info@fmsell.com within 12 hours from the payment of your order.

Automated Informative Email

Upon completion of your order, you will receive an automated electronic informational message for its successful registration, in the email address of your account with the details of your order. Acceptance of your order is completed after specific checks that follow (such as stock check, credit check, etc.).

Order Tracking

Through the “Order Tracking” section in your account, you can see the execution process as well as the history of your previous orders.

 

Right of Withdrawal:

If you are a natural person (consumer) and your purchase is intended for personal use and not for the service of your individual activity, then you have the right to withdraw within 14 calendar days, returning the product to us. The right of withdrawal is valid if the product is in its original condition and the return is made with your own means and costs within 14 calendar days from the day of withdrawal (either you return it yourself or you send it by a carrier). Once the return is approved, we will refund you in full the price you paid for this purchase, in the same way you paid it.

Terms and conditions for exercising the right of Withdrawal

You can exercise the right of withdrawal within fourteen (14) calendar days from the receipt of the product so that it is considered timely and does not need any additional justification from you.

In case of valid exercise of the right of withdrawal, the requirement for the return is that the product is in its original condition, that the packaging is intact and that all accessories, any gifts, accompanying products and materials are included.

In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, you should reimburse with monetary compensation the reduction of its value. In this case, from the amount that we will return to you, the specific financial compensation will be deducted. In any such case, you will be informed before the credit and refund process is completed. Especially in the case of components and spare parts where the material requires appropriate expertise for both its selection and installation and which cannot function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited accordingly to 50% of the invoicing value, unless it concerns a purchase that you made after our suggestion.

Exceptions to the Right of Withdrawal: The Right of Withdrawal does not apply to cases that are exempt by the applicable legislation and jurisprudence, such as products which have been made for you according to your own specifications, services already performed, products that are not eligible for return once unsealed due to health reasons, as well as printer supplies, programs and software that have been unsealed, etc.

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